Privacy Policy

Effective Date: July 17th 2025
Last Updated: July 17th, 2025

Dtailr Technologies, Inc. ("Dtailr", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile app, and services (collectively, the “Platform”).

By accessing or using the Platform, you consent to the practices described below.

1. Information We Collect

We collect the following types of information:

a. Information You Provide

Name, email address, phone number
Business and vehicle details
Location preferences
Payment info (via secure third-party processors)
Reviews, messages, and support interactions

b. Automatically Collected Information

IP address, browser type, device identifiers
Location data (with your permission)
Usage data (clicks, pages visited, features used)
App usage logs and diagnostics

c. Cookies & Tracking

We use cookies and similar technologies to personalize your experience, analyze usage, and deliver relevant ads. For more information, see our Cookie Policy.

2. How We Use Your Information

We use your information to:

Connect drivers with detailing professionals
Process payments and manage bookings
Personalize app content and experience
Provide customer support
Improve platform performance and features
Send notifications, updates, and marketing communications (opt-out available)
Comply with legal obligations and prevent fraud

3. Mobile App Permissions

When you use the Dtailr mobile app, we may request access to:

Location Services: To show nearby pros and enable mobile detailers to find clients.
Camera & Photos: To upload vehicle photos or proof of service.
Notifications: To send booking reminders, status updates, and promotional offers.

You can manage or revoke these permissions in your device settings at any time.

4. How We Share Your Information

We may share your data with:

Service Providers: Payment processors, hosting, analytics, and communication tools.
Other Users: To enable communication and fulfillment between drivers and pros.
Legal Authorities: When required by law or in response to valid legal processes.
Business Transfers: Your data may be transferred if we are involved in a merger, acquisition, or sale.

We do not sell your personal data.

5. Your Rights and Choices

a. Under GDPR (EU/EEA Users)

If you're in the European Union or EEA, you have the right to:

Access your personal data
Correct or delete your data
Withdraw consent at any time
Object to processing or request restriction
Request data portability
Lodge a complaint with a Data Protection Authority

To exercise your rights, contact contact@dtailr.com.

b. Under CCPA (California Residents)

If you're a California resident, you have the right to:

Know what personal data we collect and why
Request deletion of your personal information
Opt-out of the sale of your personal information (we do not sell data)
Non-discrimination for exercising your rights

To submit a request, email contact@dtailr.com with "CCPA Request" in the subject line.

6. Data Retention

We keep your information for as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Enforce our agreements

You may request deletion at any time.

7. Data Security

We implement industry-standard safeguards to protect your personal data, including encryption, access controls, and secure servers. However, no online platform is completely secure, and we encourage you to take precautions on your end as well.

8. Children’s Privacy

Dtailr is not intended for children under 13. We do not knowingly collect personal data from anyone under 13. If we learn that we’ve collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll post any changes here and update the “Last Updated” date above. Your continued use of the Platform after changes means you accept the updated policy.

10. Contact Us

Have questions or want to make a data request? Reach us at:
contact@dtailr.com

Dtailr Technologies, Inc.